Website /Contact / Inquiries
If you contact us by e-mail, your e-mail will be stored and processed by us to process your request. This processing takes place upon your request and is necessary for the execution of pre-contractual measures (e.g. general information on function, licensing and prices of our software) and, if necessary, for the establishment and execution of contracts (e.g. preparation of offers, communication with existing customers). After 12 months at the latest, all e-mails are archived with very limited access and deleted after 12 years at the latest.
If you report errors or request improvements your contact data (e-mail address, telephone number and name of the contact person) will be stored by us. The processing of personal data takes place for possible questions of our support team for the execution of the software support . We store the contact data only as long as it is needed to process the request, at most until the problem is solved or the improvement is implemented.
Offer and Order
Customer master data including customer contact data (e-mail address, telephone number and name of contact person) are stored and processed in the invoicing software of our sales team for the establishment and execution of contracts within the scope of requests for quotations and orders. All offers, orders, invoices and delivery notes are archived in the form of electronic documents for 12 years.
When you order in our online store, your order and your contact details are stored in the online store's database. The storage of personal data such as e-mail address, telephone number and name of the contact person serves to process the contract . Registering in the online store gives you access to your contact details for future orders. Unregistered customers and their orders will be deleted from the database of the online store after 3 months at the latest. As a registered customer, your contact data and orders will remain stored in the online store until you request their deletion.
If you pay by credit card, the card payment is sent directly to our PCI DSS-certified payment provider. We ourselves have no contact with credit card data. However, the type of credit card, the cardholder, as well as the purchase including the given contact data are stored by the payment provider. We need this data to check and book the payment.
Each ordered license is stored together with the contact data of the licensee (company name or name, address, e-mail address, telephone) in our license database. The license database is used to generate license keys and to monitor usage and thus protect the license from unauthorized use. The storage of the licensee's contact e-mail address and telephone number serves any queries that may be necessary in the event of activation problems or license inconsistencies . The contact data will be stored until we are informed of a new contact person, a new licensee or the termination of the license agreement.
Use of the Software
When requesting license keys to activate the program, we store the e-mail address to which the key was sent and the identification number of the computer on which the software was activated in order to execute the contract for the use of our software. If license inconsistencies occur during the execution of the contract, this license usage data will be used and, if necessary, communicated to the licenses. The e-mail addresses of the license users are stored until we are notified of a new licensee or the termination of the license agreement. License keys can only be sent by e-mail or fax.
When requesting "Trial" demo keys to test the program free of charge, we store the e-mail address to which the demo key was sent, the identification number of the computer on which the software was tested, as well as the company name (or name) and the address of the demo licensee in order to execute the contract for the test use of our software per the EULA. When a new major version of the program is released, this data is automatically made anonymous or deleted. Demo keys can only be sent by e-mail.
In case of serious program errors 3D-Tool creates an error log with information about the state of 3D-Tool and the operating system at the time of the error. The log does not contain any personal data. You can check the contents of the log in the error dialogue. The protocol is sent as an encrypted e-mail attachment. The e-mail is generated in your standard e-mail program and sent by you. Upon receipt of the error log, we will store your contact details as far as they are visible in the e-mail (e-mail address, telephone number and name of the contact person). The processing of personal data takes place within the scope of our software support for possible queries of our support team and to inform you about possible solutions. Your contact data will only be stored until the error processing is completed or you inform us that you do not wish to be contacted again. You can also inform us of this in the e-mail you use to send the error log. In this case your contact data will be deleted immediately, but, consequently, you will not receive any information about the error.
Passing on of Personal Data
Personal data will only be passed on to third parties in the following cases and in principle limited to the minimum required:
Personal data is trespassed on to the following recipients or categories of recipients:
Your Rights
You have the right:
If you have any questions or would like to exercise your rights, simply send an e-mail, a fax or a letter to:
3D-Tool USA
21200 93rd Ave N
Corcoran, Minnesota USA
E-Mail: support@3d-tool-usa.com
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